This returns policy applies to Website purchases only, and not to purchases made in person at our shop.

As some of our jewellery incorporates vintage and found objects, any worn or patinated appearances are due to the effects of time and wear and are integral to the design of the jewellery.Therefore, naturally, not all the items are flawless and may have slight blemishes. Please bear this in mind when making your purchase. If in any doubt to be sure of the condition, contact us at info@1of1design.co.uk  with any queries and we can send pictures.

If the item does not reach you in the good condition you expect from reading the description, please contact us by email within 48 hours of signing for the item to inform us fully of the situation and if you require a refund; the item must then reach us within seven days. We will not refund the cost of postage and packaging.

If you wish to return an item in order to receive a refund of the cost of the item, please bear the following in mind:

  • We require all original tags to be attached
  • We require all items to be unworn
  • We require all items to be returned in the same condition as they were received.
  • We require all items to be returned in a saleable condition.

Returns will not be accepted if:

  • The tags have been removed
  • The item has been worn
  • The item is no longer saleable

You can return the item to us by sending it back to the address provided in your parcel or you can visit us at our shop, contact details below:

1of1, 80 High Street, Teddington, TW11 8JD

0208-977-0080

Email us at info@1of1design.co.uk

PayPal

Whilst we encourage customers to use and are more than happy to issue refunds through PayPal, 1of1 are not responsible for any transaction fees charged by PayPal associated with issuing the refund.

Privacy Pledge

We take your privacy very seriously and are committed to providing users with an Internet experience that respects your privacy.

When you make a purchase we need to collect certain information to process your transaction and fulfil your order. We do not sell, rent or disseminate this information to any third party for marketing or any other purposes.