All orders will be despatched by First Class Recorded mail within the UK

We need a valid Post Code. We will not send any order without one. If you provide an incorrect address, including the postcode, we do not accept any responsibility for the failure of an order to arrive.

We strive to despatch orders within 48 hours of receiving your payment, although this is not always possible; however, our customer services team will be in touch if this is the case.

1of1 operates a flat rate scheme of £3.50 for all postage and packaging costs.

If your items are not delivered please contact us for details of the tracking and tracing procedure. If orders are considered by us to be lost in transit we shall at our discretion refund the order.

If you have any queries please do not hesitate to email us at info@1of1design.co.uk or call us at our South West London store in Teddington on 0208-977-0080.